case studies

Client: NHS Mental Health Service

Working Better Together

Why: To enable services across the organisation to competitively tender to deliver services in an open market and win.

How: We designed and delivered a series of coaching based skills modules for all people managers to increase the impact of performance conversations across all groups and professions within the Trust.

Output: The success of the programme across the organisation is evident with a culture shift to prioritising performance, quality and productivity. The Trust is now highly regarded for the work that it does.

Client: RSA

Leadership Development Programme

Why: To enable high growth in business in line with expanding in new markets.

How: We designed, implemented and facilitated a blended global High Potential Leadership Development programme.

Output: The programme was awarded the CIPD Learning Award with specific mention of strong metrics gained over 3 years which demonstrated success for the business in retaining and developing ‘top talent’, and achieved its other goal of building leaders who could grow the business.

Client: New Entrepreneurs Foundation

Coaching Young Entrepreneurs

Why: To enable young entrepreneurs to maximise their work experience in an entrepreneurial environment and create their own start up.

How: We carried 1:1 coaching to support business and personal challenges over a 12 month period

Output: Participants reported increased confidence in achieving their goals and managing their work lives in a more productive way.

Client: NHS Sec

Building Strategic HR

Why: To enable Human Resource functions across 23 NHS providers offer a clear strategic partnering model of HR.

How: We designed an intra-dependent development programmes for different levels of HR staff to increase their strategic understanding of the organisations in which they were working and to add value.

Output: Senior staff made significant strategic impact and mentored junior staff to increase their value add.

Client: AIB

Engaging with Strategy

Why: To enable business leaders to proactively engage staff with a new business strategy to support business growth.

How: We coached senior executives in strategy translation, performance conversations and devising a local staff engagement strategy.

Output: Senior Leaders were able to drive a customer centric and digital business transformation programme through increased communication and engagement.

Client: UK Borders Agency

FrontRunner Project

Why: To reduce a serious backlog in applications for Asylum.

How: We coached team leaders to develop capabilities to increase engagement, performance and morale

Output: The productivity of the caseworker teams increased by 23% and the model was successfully delivered across 7 regional teams with similar results.



Fiona has designed and facilitated a number of our key regional leadership and talent development initiatives, including the CIPD award winning Leadership Development Programme. I find Fiona a highly creative and intuitive coach and facilitator who engages leaders to really challenge their current beliefs and ways of working to build an authentic and confident leadership style that is both personally rewarding and delivers results. She has a refreshingly pragmatic approach to getting things done, builds effective relationships with leaders and staff across a range of businesses and on a personal note is good fun to work with. I recommend Fiona to anyone who is looking to develop leaders in a creative way to bring about high engagement, authenticity, emotional intelligence and creativity.
European HRD


Fiona facilitated a team development event for senior clinicians. Through her warmth and openness she engaged the staff to explore their strengths and dynamics within the team. Her flexibility and agility proved highly impactful as we needed to respond to some important issues for the group as they surfaced. Fiona created a positive and fun atmosphere within which people could map out key actions to take the work of the team forward.
Learning & Development Manager, NHS


Fiona worked with my team and I on improving communication and influencing skills to help them build relationships and operate more effectively in a matrix system. The group was mixed in terms of backgrounds, years of experience and awareness of these sorts of skills. Fiona was able to facilitate a tailored event to our group making sure that everyone took something away from the session.
Chief Actuary, Emerging Markets